Help Center
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Find quick answers, talk to our team or file a report safely and confidentially.
Frequently asked questions
Quick answers about the app, birth chart, privacy and technical issues.
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32 questions answered
Talk to support
Didn't find the answer? Write to our support team.
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Response within 48 hours
Submit a report
Report inappropriate behavior, fake profiles, harassment or exploitation. Fully confidential.
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Reviewed within 24 hours
Safety and Reports
Found inappropriate behavior, abuse or suspicious content? StarDate has zero tolerance for violations. Your report is confidential and will be reviewed within 24 hours.
Help topics
Choose a theme to see the most common questions.
Getting started on StarDate
6 questions
Birth Chart and Compatibility
6 questions
Privacy and Safety
7 questions
Technical Issues
7 questions
Child Protection and Reports
6 questions
Safety and Child Protection Policy
Zero tolerance for CSAE and CSAM · minimum age 18
Immediate risk
If you or someone else is in danger, seek help from local authorities first.
Police — 190
Violence against women
Free, confidential, 24-hour support across Brazil.
Support line — 180
Emotional support
Free and confidential conversation, available 24 hours a day.
CVV — 188